![]() ![]() Once this is complete, please navigate to Program Files -> Shield and collect and submit these four log files to our support team: 128.dat, shield.dat, subconsole.log, setup.log. Reset the machine and follow our troubleshooter guide to perform the MBR reset. Please locate and enter the Windows DVD/USB loader associated with the OS installed on the PC and insert it. If the subsystem splash screen does not appear an MBR reset is required.Once they have done so, please navigate to Program Files -> Shield and collect and submit these four log files to our support team: 128.dat, shield.dat, subconsole.log, setup.log. This should allow the user to load into Windows. RollBack Rx will automatically launch into its DOS debug mode. If it does, check to see how far along the progress bar it makes and then freezes. First, check to see if the subsystem splash screen appears.In this case, there are two courses of action the end user can take: This can either prevent the installation from running, or simply have the system fail to boot into Windows after installation. RollBack Rx is not a typical Windows application, and in order for the software to bounce out of failed Windows updates, driver failures, or BSOD’s, it needs to modify the Master Boot Record (MBR) in order for our software to be called and load prior to Windows launching.īut occasionally certain PC configurations do not allow for the modification of the MBR to take place, such as a firewall or antivirus software preventing those changes from happening. ![]()
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